Terms of Service

These terms summarize how Simba Websites plans and services work. This is an initial draft; have it reviewed by legal counsel before relying on it. Your signed service agreement controls where it differs from this page.

Plans and Subscriptions

Each plan includes a defined level of software access, website infrastructure, hosting, security, maintenance, system monitoring, support, and automation access. Higher plans include more advanced features, configuration, and support. Plans do not include unlimited developer time, unlimited consulting, or unlimited communication usage.

Communication Usage

Phone, text, email, payment-processing, AI, and advertising usage may be billed separately. We will explain the expected costs before activation.

Custom Work and Website Changes

Small factual updates are handled through support. New pages, new sections, major design revisions, new features, custom development, complex integrations, rebuilding damaged workflows, repairing changes made by the client, custom automation, consulting, campaign management, copy rewrites outside the initial scope, ongoing image changes, and additional training are billed at $240 per hour with a 30-minute minimum.

Hosting, Ownership, and Cancellation

Simba Websites hosts and maintains the website and connected system while the subscription remains active. If the subscription is canceled, the hosted website and connected services may be deactivated. Clients may request an export of available website files and content; moving, rebuilding, configuring, or hosting those files elsewhere is not included and may require a developer or a separate paid transfer project. Optional buyout or transfer arrangements may be available depending on the website, technology, integrations, and account status.

Client Responsibilities

The system automates predictable steps, but the business must participate: answering customers, updating opportunity stages, following up on estimates, providing accurate information, and complying with messaging and advertising rules. Software cannot help a business that does not use it.

No Guarantees

We do not guarantee search rankings, lead volume, revenue, advertising performance, closing rates, or business growth. We build systems and explain the process clearly and honestly.